The Picnic Shed wants you to feel completely satisfied with your online purchases.
If your item is not what you expected, the wrong colour or size, it can be returned for an exchange or full refund ex shipping costs.
Please note the item will only be accepted for exchange or credit note under the following conditions:
- A copy of a valid receipt is included with the return
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
- The item is returned within 14 days of the receipt date
How to make a refund or Return
Check that you meet all the conditions above
Please ensure your order number is noted somewhere on the parcel
If you want to exchange the item please email the new item/s you would like to firstname.lastname@example.org and we will hold them until we receive your return
Post to us at:
The Picnic Shed Returns
Berry NSW 2535
Please note: We do not accept exchanges on International Orders.
All orders shipped outside of Australia are final.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.